Program Description: Be our guest! Be our guest! Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience. This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow. Laugh, learn and have fun. And yes, you will be earning your Mickey ears!
Objectives:
1. Ascertain exceptional customer service, the Disney way
5. Comprehend the 4 key pillars of Disney’s strategy for success model
6. Identify crossover similarities between both service industries
7. Understand the 4 key elements to the customer compass
8. Implement changes in practice to make internal and external customer service consistently spectacular
