Prolonged Grief Reaction Dutchess / Rockland 9:30 AM 5/2/2026 Client Care Track – June Kaplan LCSW Staff Support Guardian Veterinary Specialists Track MenuVet Track Vet’s Choice Radiology Hall MWI Hall Tech Track BestPetRx Hall Elanco Hall Management Track Chckvet Hall Client Care Track Care Credit Hall

Working with animals means also working with people and sometimes, those people bite harder than the patients. In this session, Julie unpacks why clients lash out, helping you see their behavior through the lens of empathy and nervous system dysregulation. You’ll learn how to stay grounded, respond instead of react, and protect your own well-being while navigating tough interactions with compassion and confidence.

Discussing finances is one of the hardest and most necessary aspects of educating clients. As important as it is, very little training is available on the techniques around this type of communication. […]

Be our guest! Be our guest! Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience. This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow. Laugh, learn and have fun. […]

Program Description: Be our guest! Be our guest! Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience. This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow. Laugh, learn and have fun. […]

Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]

Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]

Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]

Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]