When Clients Bite: Dealing With Difficult People

Lecture Room:

Care Credit Hall

11:00 AM

5/2/2026

Working with animals means also working with people and sometimes, those people bite harder than the patients. In this session, Julie unpacks why clients lash out, helping you see their behavior through the lens of empathy and nervous system dysregulation. You’ll learn how to stay grounded, respond instead of react, and protect your own well-being while navigating tough interactions with compassion and confidence.

Julie Squires

Certified Master Life Coach