Saturday, May 2nd
Prolonged Grief Reaction Dutchess / Rockland 9:30 AM 5/2/2026 Client Care Track – June Kaplan LCSW Staff Support Guardian Veterinary Specialists Track MenuVet Track Vet’s Choice Radiology Hall MWI Hall Tech Track BestPetRx Hall Elanco Hall Management Track Chckvet Hall Client Care Track Care Credit Hall
Working with animals means also working with people and sometimes, those people bite harder than the patients. In this session, Julie unpacks why clients lash out, helping you see their behavior through the lens of empathy and nervous system dysregulation. You’ll learn how to stay grounded, respond instead of react, and protect your own well-being while navigating tough interactions with compassion and confidence.
Discussing finances is one of the hardest and most necessary aspects of educating clients. As important as it is, very little training is available on the techniques around this type of communication. […]
Be our guest! Be our guest! Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience. This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow. Laugh, learn and have fun. […]
Program Description: Be our guest! Be our guest! Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience. This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow. Laugh, learn and have fun. […]
Sunday, May 3nd
Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]
Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]
Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]
Your client service representatives are more than call-takers and appointment schedulers—they are the front line of client loyalty and hospital growth. The CARE Model (Compliance, Appointments, Responsiveness, Experience) provides a practical framework for developing CSRs into confident, client-focused professionals who directly impact revenue, retention, and reputation. […]
This track proudly sponsored by

Empowering Neurodivergent Veterinary Teams: Understanding ADHD in Practice and Leadership
Veterinary medicine attracts a high number of neurodivergent professionals, particularly those with ADHD—yet most teams lack the training to recognize, support, and lead these individuals effectively. This session explores the intersection of ADHD and veterinary culture, including the neurobiology of ADHD, how symptoms show up on the job, and how masking […]
Mini MBA for the Veterinary Side Hustles
We will discuss proof of concept including business plan creation. We will work through start-up and funding options. We will discuss legal and tax considerations. We will discuss general marketing and the importance of the story. I will review pricing, inventory, profit, and loss. […]
The Nervous System Behind Every Conflict: Leading with Awareness, Not Exhaustion
Every tough conversation, staff drama, or angry client has one thing in common: a dysregulated nervous system. In this session, Julie helps veterinary leaders understand what’s really driving reactivity, in others and themselves. Learn how to recognize stress responses, stay grounded under pressure, and lead your team from steadiness instead of burnout. […]
From Numbers to Knowledge: Understanding Financial Statements for Practice Growth
“From Numbers to Knowledge: Understanding Financial Statements for Practice Growth” helps veterinary practice managers turn financial reports into practical management tools. In this session, CPAs specializing in veterinary practices will break down the income statement and balance sheet in plain language and show how each connects to daily operational decisions. Attendees will learn how to spot performance trends and […]
A Practical Guide to Social Media for The Veterinary Team
Social media in veterinary medicine feels like it should be another course in veterinary school. It’s the nucleus to building connection both in and out of the exam room. This session will demonstrate how to use simple, effective and fun social media tactics that VETERINARIANS and support team members can start implementing today. […]
An Essential Economic Update for Veterinary Practice Leaders
This session offers a comprehensive overview of the current economic landscape affecting veterinarians and veterinary practices. Attendees will gain insights into key economic indicators, workforce demographics, and veterinary profession trends. The presentation will synthesize data from recent AVMA research, including […]
Employee Manual Snafus
Employee handbooks are meant to provide clarity and protection, yet poorly written or outdated policies often do the opposite. This session examines common employee manual snafus such as conflicting policies, overly rigid language, state law noncompliance, accidental promises, and copy and paste policies that do not match actual practice. […]
Employee Performance and Accountability
Veterinary practices often struggle with performance issues not because team members lack skill or dedication, but because expectations, accountability, and follow through are unclear or inconsistently applied. This session explores common performance and accountability snafus in veterinary practices including vague job expectations, avoidance of difficult conversations, inconsistent enforcement of standards, ineffective performance reviews, and accountability systems […]
Recruiting and Retaining Talent
Recruiting is often treated as a tactical task rather than a strategic function, which leads to avoidable missteps that impact compliance, retention, and workplace culture. This session explores common recruiting snafus including inconsistent job postings, unclear compensation communication, rushed hiring decisions, misclassification risks, and interview practices that unintentionally create legal exposure. […]
Lecture Tracks

